Refund Policy

1. Overview

This Refund Policy applies to all purchases made through the IdeaSpring platform ("Service"), operated by BongoHive Consult ("Company", "we", "us", or "our"). All payments are processed by Paddle.com as our Merchant of Record, meaning Paddle handles billing, tax compliance, and payment processing on our behalf.

By making a purchase on IdeaSpring, you agree to the terms of this Refund Policy. This policy should be read alongside our Terms of Service.

2. Platform Subscriptions

2.1 Free Plan

The Free plan requires no payment and is not subject to refund terms. You can use it indefinitely with no credit card required.

2.2 Paid Plans (Starter, Professional, Enterprise)

Subscription fees are billed in advance on a monthly or annual basis depending on your selected billing cycle. The following refund terms apply:

2.3 Cancellation

• You may cancel your subscription at any time through your account settings or by contacting support
• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the end of the period you have already paid for
• After the billing period ends, your account is downgraded to the Free plan

2.4 Refund Eligibility

• Within 14 days of initial purchase: If you are unsatisfied with the Service, you may request a full refund within 14 days of your first paid subscription. This applies only to the initial purchase, not to renewals.
• Renewals: Subscription renewals (both monthly and annual) are non-refundable. You may cancel at any time to prevent future charges, but we do not issue refunds for the current billing period.
• Annual plans: If you cancel an annual plan after the 14-day initial refund window, no partial refund is issued. You continue to have access until the end of the annual period.
• Plan downgrades: If you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the next billing cycle. No prorated refund is issued for the remaining time on the higher-tier plan.

2.5 Exceptions

We may issue refunds outside the standard policy at our discretion in cases of:

• Extended service outages or platform unavailability caused by us
• Billing errors or duplicate charges
• Situations required by applicable law

3. Event Ticket Purchases

3.1 General Policy

Event tickets purchased through IdeaSpring are subject to the refund policy set by the event organizer. IdeaSpring acts as the platform facilitating ticket sales; the event organizer is responsible for event delivery and their own refund terms.

3.2 Organizer-Set Refund Policy

Event organizers may configure their own refund terms, which may include:

• Full refund up to a specified number of days before the event
• Partial refund with a cancellation fee
• No refunds (non-refundable tickets)

The applicable refund policy is displayed on the event page at the time of purchase. Please review it before completing your purchase.

3.3 Event Cancellation by Organizer

If an event is cancelled by the organizer, all ticket holders are entitled to a full refund. IdeaSpring will process these refunds automatically.

3.4 Platform Fee

IdeaSpring charges a platform fee on paid ticket sales (percentage varies by subscription plan). When a ticket refund is issued, the platform fee is also refunded to the attendee. The organizer's share is debited from their wallet balance.

4. How Refunds Are Processed

4.1 Payment Processor

All refunds are processed through Paddle, our Merchant of Record. Refunds are returned to the original payment method used at checkout.

4.2 Processing Time

• Refund initiation: Within 5 business days of an approved refund request
• Bank/card processing: 5-10 business days depending on your payment provider
• Total time: Allow up to 15 business days for the refund to appear in your account

4.3 Currency

Refunds are issued in the same currency as the original transaction. Exchange rate fluctuations between the purchase date and refund date are outside our control.

5. How to Request a Refund

To request a refund:

6. Free Trial

If we offer a free trial period for any subscription plan, you will not be charged during the trial. If you cancel before the trial ends, no charge is made and no refund is necessary. If you do not cancel before the trial ends, your selected plan begins billing automatically.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by updating the "Last updated" date on this page and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the updated policy. Changes do not apply retroactively to purchases made before the update.

8. Contact Us

If you have questions about refunds or this policy, please contact us: